TERMS & CONDITIONS

Returns, Exchanges, Cancellations & Repairs

SHOP & COLLECTION ITEMS

We hope that you are ultra happy with your Sarah McAleer Jewellerysmith products – all our jewellery is hand made with oodles of love and the ultimate of care and we build our jewellery to be worn.

On the off-chance that you are unhappy please get in contact with us as soon as possible at [email protected]

Our refund and exchange policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

Earrings and any item that has been made to order, commissioned or altered specifically for you.

Additional non-returnable items:

Gift cards

Sale Items

Earrings (due to hygiene)

Rings, Bangles & Bracelets that have been ordered by you in the wrong size

Made-to-Order Items

Bespoke Items

Commissioned Items

Re-Modelled Items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Items with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to [email protected]

Repairs

We are happy to repair all our own Sarah McAleer Jewellerysmith products. We offer a full repair, re-size, re-stringing and re-finishing service for all our products. If your product is faulty due to our error we will repair it free of charge providing it is within 6 months of purchase and you have proof of receipt as outlined above – general wear and tear, or any damage to the product on your behalf, is not included. After 6 months, all repairs will be carried out for an appropriate charge. Please get in contact with us and discuss your requirements at [email protected]

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to: Holywood Old School, 92a Church Road, Holywood, County Down, N Ireland, BT18 9BX

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

COMMISSIONS, REMODELS & BESPOKE ORDERS:

Deposits

There is a £250 initial deposit due at the start of every bespoke project – this is non-refundable but is included within your final commission budget. This fee covers time to prepare the final detailed quote, research of source material and the initial set of hand design drawings or the first set of computer drawings.

On completion of the initial hand-drawn designs or computer designs you you will be invited to review them and have a second meeting to discuss ideas and receive the final quote. It may be necessary for a second set (or more) of design drawings. When these initial designs are signed off and the quote approved I require a non-refundable 50% deposit (minus your £250 already paid) in order to start either the production of the project in the workshop or the working editions of the computer models.

Once the piece is ready the remaining balance of the project will be due for payment and clear through my account before the piece will be dispatched or made available for collection. The final item will not be dispatched until payment has been received in full.

Cancellations

A £250 deposit is due at the start of every project. Should you, for some reason, change your mind at the end of the initial design phase this fee is non-refundable and covers time spent preparing quotes and the initial hand-drawn or computer designs.

If after the final approval of designs or working the final editions of the computer model and your 50% deposit has been paid, you no longer desire the piece I will be unable to refund the deposit to you, as work on the piece will be well under way, however it may be possible to alter the design at this stage to suit your preference.

Returns & Refunds

Bespoke items are non-refundable as they are made specifically for the client.

If there is a clear fault in the production of the piece then I will of course do my best to repair this free of charge.

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